Customer Service & Refund Policy

Fee Payment

Course fees must be paid at the time of registration unless prior arrangements have been made with PSA staff. Registered participants are ultimately responsible for payment of fees, regardless of authorization for third-party invoicing. We regret we are unable to accept postdated cheques without prior arrangements with PSA staff. Cheques returned due to ’non-sufficient funds’ (NSF) will be subject to a $25 service fee. For all fees paid, refunds may take up to four weeks to process.


In the event that a registered program is cancelled you will be notified, by phone, at least three (3) days prior to the start date. A full refund will be issued for all cancelled classes. 

Cancellation Terms and Conditions

Programs, events and activities may be cancelled based on the following circumstances:

  • Inclement weather conditions eg. strong winds, choppy waters, thin ice
  • Insufficient registration
  • Unforeseen safety considerations
  • Facility and/or equipment problems or closures
  • Instructor or facilitator illness and/or unavailability
  • Program or service materials not available

Withdrawals / Transfers / Refunds

This withdrawal policy applies to all registered programs and events with the Paralympic Sports Association, and its chapter organizations. Transfers and withdrawals may be made two full business days prior to the starting date of the program (unless otherwise noted). If you withdraw or change your program registration after the program has started, you will be charged a $10 administration fee, and you may be issued a refund at the discretion of the Executive Director. Refunds may take up to four weeks to process. Non-attendance for a program does not constitute a withdrawal and refunds are not issued for non-attendance.